Page Comparison

Integrating your MettleCI Workbench with ServiceNow will enable MettleCI Workbench to perform a dynamic lookup when linking DataStage Git commits to one or more ServiceNow work items directly within the Workbench user interface. It is a two-step process, there are some items to configure and collect from the Service Now ServiceNow instance, and then some items to configure in Workbench.

...

1. Setup OAuth in your ServiceNow instance.

2. Create a new OAuth API endpoint for Workbench to access ServiceNow:
   

   Image RemovedImage RemovedImage AddedImage Added

3. Set the “Name” Field to “MettleCI Workbench” and the “Redirect URL” to https://<workbench url>:<port>/api/auth/delegated/<N> where <workbench url>is the URL of your Workbench installation (usually your Development engine), <port> is the https port you are running on (often but not always 8443, check your <config.yml file if unsure), and <N>is the index of the WIM you plan to add (the default generic is 0 and if this is the first other WIM you are adding, the value here would be 1) and click “Submit”:
   

   Image RemovedImage Added

   
   Record the redirect URL for later use so you don’t have to derive it again. If your organization has installed multiple MettleCI Workbench applications, you can add them all to the same ServiceNow Application Registration by adding multiple Redirect URLs. (comma separated)

...

4. Click on your newly created Application Registration:
   

   Image RemovedImage Added

5. Anchor
   ServiceNowRegisterConfig ServiceNowRegisterConfig

   Note down the “Client ID” and “Client Secret” field properties for later use:
   
   Image RemovedImage Added

Note that the example shows http:// because it is the automatically supplied default supplied automaticallyvalue, but your URL will most likely will need to be https:// These two screenshots are not consistent with each other for this reason.
You are done with the Service Now . You’re ServiceNow portion of the configuration , but you may want to keep this open until you have validated everything is workingis now complete.

Configuring MettleCI Workbench Work Item Lookup with Service Now ServiceNow

1. Access the MettleCI Workbench page to integrate with your Service Now ServiceNow Work Item Management system by logging in to MettleCI Workbench and select Issue Management from the Profile menu (top right)

   1. 

2. On the Registered Issue Management Systems screen select the “+” to create a new Issue Management type.. Initially you will have only the “Default Generic Issue Manager” present, but you can add as many as you need to (including more than one of the same type if necessary) one at a time. It is recommended that you get one working before you add another.
   

   Image RemovedImage Added

3. On the Add Issue Management screen that appears

   Image RemovedImage Added

select Service Now ServiceNow from the Select Issue Management Type dropdown

...

• Field list

  • Name: Anything you like, but something that identifies your Service Now ServiceNow organisational instance would be a sensible choice

  • URL: The URI of your Service Now ServiceNow instance recorded earlier.

  • Client ID: Your Application (client) ID recorded earlier

  • Client Secret: Your client secret recorded earlier

  • Search Queries: This has no default, you will need to create at least one query. Consult with your ServiceNow administrators to determine what table(s) your organization uses, and thus, what table(s), then add or edit the query or queries as needed by using the “pencil” icon and “+” icon to edit what is queried or add a new table to query, respectively. The example dialog below uses incident as the table, keyed on ${number} with ${number}: ${short_description} as the summary shown to the user.

  • OPTIONAL - In the Search Queries section of any query, you can add add a filter expression to limit what is returned. Note that this expression is not checked for correct syntax. Consult with your ServiceNow administrators to determine whether you need to filter (most organizations will not) and what columns/values to filter on. The example dialog below includes a filter on the status column, which limits the result to rows where the value of the column is “Active” Leave this field empty if you do not wish to filter results.

...

• Submit (Save) the newly registered Service Now ServiceNow issue management system.

...

---
- id: 0
  type: "GENERIC"
  name: Default Generic Issue Manager"
- id: 1
  type: "SERVICENOW"  
  name: MyServiceNow:
  url: <your ServiceNow instance URL>
  clientId: <your Client ID>
  clientSecret: "<your Client Secret>"
  search:
      - table: "incident"
        id: "${number}"
        summary: "${number}: ${short_description}"
        filter: "status='Active'"

...

5. You can now select your new Service Now ServiceNow WIM for any existing or new project.

...

Select myServiceNow (or whatever you named your connection) from the choicesavailable options …

...

… and then select Update Project. Change all existing projects that you want to use Service Now ServiceNow with, as desired.

6. ServiceNow work items will be available from the the Issues drop down on the Git Commit page during Check-in for projects using it:

...

That concludes Service Now setup.This last step concludes your ServiceNow integration!