What is the MettleCI support model?

Beyond our initial collaboration to get your MettleCI instance running and delivering value, customers enjoy solid support from Data Migrators in the following ways:

Quality Documentation: Available at http://docs.mettleci.io/
Continuous Updates: Continuous MettleCI software updates and enhancements throughout the year, including new compliance rules and exciting new capabilities.

Electronic Support: Access to our MettleCI support portal (http://support.mettleci.com), and email support. On-site support is also available for an additional fee
Guaranteed Currency: MettleCI is usually compatible with the latest releases of IBM Information Server within 10 working days (maximum) of their general availability.

See our Support Policy for details on response times.